Refund Policy
Returns & Refund Conditions
Acariva accepts returns only for items with manufacturer defects, damage, or other quality issues. Under U.S. consumer law, retailers “must accept back any merchandise that is defective”, so Acariva will refund or replace any item that arrives damaged, defective, or incorrect. Customers should provide clear evidence of the issue (such as photographs) along with proof of purchase when requesting a refund. We do not offer refunds for items in perfect condition or for simple change-of-mind returns.
Return Window & Item Condition
Customers must initiate a return request within 7 days of delivery. Returned items must be unused, undamaged, and in their original condition (with all packaging, manuals, and tags included). The original sales receipt or order confirmation is required for all returns. Returns that arrive outside the 7-day window or that do not meet these conditions will not be accepted.
Non-Refundable Items
Some products are not eligible for return or refund. All custom-made or specially personalized items are non-refundable. Likewise, items marked “Final Sale” or clearance (sale items at discounted price) are not returnable. Gift cards and perishable goods are also non-returnable.
Shipping and Exchanges
Acariva provides prepaid return labels when we ship damaged or incorrect orders. If a return is due to an Acariva error (for example, you received a damaged or wrong item), we will cover the return shipping cost and provide a prepaid shipping label. For returns not due to our error (e.g. you simply changed your mind), return shipping is the customer’s responsibility. Once we receive and inspect the returned item, we will process your refund to the original payment method or send a replacement as requested. We also support exchanges of eligible items – please contact customer service to arrange an exchange. All exchanged items must meet the same unused/original-condition requirements.
Contact Us
If you have any questions or need to start a return or exchange, please contact our customer support team. You can reach us via the contact form on our website or by emailing support@acariva.com with your order number and details. We will respond promptly to assist you. Sources: These policies follow common U.S. e-commerce guidelines (e.g. clear 7‑day return windows and condition requirements) and legal standards (defective items must be accepted). The examples above (such as final‑sale exclusions and prepaid labels for seller errors) are consistent with practices of comparable retailers.